At State Grid Xinyu Power Supply Company, the marketing measurement skills master studio team led by Li Feng, a senior part-time trainer of State Grid Corporation of China and a first level craftsman of State Grid Jiangxi Electric Power Company, has been rooted in the front line of power supply and consumption since 2023, using collective wisdom to solve problems and fulfilling the mission of "technical breakthroughs, talent cultivation, and service quality improvement" through actions.
The power supply service cannot wait for problems to come to us, we must actively look for problems. "Adhering to this concept, the studio team has innovatively launched a grid based" 1+N "area manager combination management model through on-site investigation and data analysis, dividing 6 service grids according to line length and user density, and building a" ten minute power supply service circle ". Members are divided into sections and contracted, realizing the "fingertip handling" of electricity payment, fault repair and other businesses, and the service response speed is doubled compared to the past.
The jurisdiction of the New Steel Service Class covers enterprises such as New Steel Group and over 65000 households, with complex electricity usage scenarios. The studio led the revision of more than 10 systems, forming a closed-loop control of the entire process of operation, equipment, and service.
Technological breakthroughs make the studio a fertile ground for talent growth. Adhering to the needs of digital transformation in the industry, we will innovate the training system of "dual teacher mentoring+scenario training+innovative practice", draw a knowledge map of core positions, and cover key areas such as marketing measurement and fault handling. Breaking the traditional training mode, young employees take turns playing the roles of "operators" and "commentators" in scenario simulations, deepening their understanding of skills through practical training. Previously, we had to learn passively, but now we not only need to learn skills, but also rely on experience and evaluation to have a more solid grasp, "said Feng Jiajun, a young employee of the studio.
In the 2023 provincial company new employee skills competition led by the studio, the theoretical performance of the contestants ranked second steadily, and both participating teams entered the top five of the group; In the 2024 on-site operation skills competition for power supply and consumption, the team once again ranked among the top six teams.
In the process of digital transformation, the studio takes innovation as the engine, promotes the application of RPA (Robotic Process Automation) minute warning robots, and uses intelligent algorithms to monitor the status of the line in real time, automatically push fault information for abnormalities, and achieve a closed-loop process of "warning dispatch repair".
Previously, we relied on user reports for repairs, but now robots provide early warnings and we often arrive at the scene in the first place, "said technician Li Xin. The system has pushed nearly a thousand fault messages, and the average recovery time for low-voltage faults has been reduced from 35 minutes to 20 minutes, significantly improving user satisfaction.